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Complaint Resolution

The Ottawa-Carleton District School Board has a strong commitment to building positive relationships with all stakeholders.  We recognize that from time to time, situations arise which may result in complaints about service delivery.  For these situations, the school district has a complaint resolution policy and procedure.  The objective of the policy is to ensure that concerns are brought to the attention of the organization and are appropriately dealt with in a clear, fair and effective way. Wherever possible, the parties should seek opportunities to resolve the matter informally.

Concerns/Complaints Concerning a Student (Academic Complaints)
Step 1: Talk with the teacher;
Step 2: Talk with the school principal.
Step 3: Talk with the school’s superintendent of instruction; and
Step 4: Talk with the Director of Education or his/her designate.

Concerns/Complaints About Client Service (Administrative Complaints
)
Step 1: Talk with the employee who provided the service;
Step 2: Talk with the employee’s supervisor/manager/principal;  
Step 3: Talk with the employee’s superintendent; and
Step 4: Talk with the Director of Education or his/her designate.

Concerns About Safety of School, Property, Facilities or Equipment
If you have a concern relating to the safety of school or District property, facilities or equipment, the individual shall contact the appropriate school or department directly.

Concerns/Complaints Related to Student Transportation
Concerns related to transportation of should be directed to the Ottawa Student Transportation Authority (OSTA). 

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